Privacy Policy

Last updated: May 11, 2025

At Cauden Inc, we are committed to respecting the privacy of our visitors and clients. This policy explains how we collect, use, disclose, and protect your personal information, in accordance with the Act respecting the protection of personal information in the private sector (Law 25).

1. Data Protection Officer

The Data Protection Officer is responsible for ensuring our company complies with Law 25. You may contact them for any questions regarding this policy or to exercise your rights.

Name: Samuel Bédard-Roy
Email: info@cauden.ca
Address: 13 Rue Kelly, Saint-Étienne-de-Lauzon, QC G6J 1R8

2. Information Collected

We may collect the following types of information:

First and last name
Email address
Phone number
IP address and browsing information (via cookies)
Messages sent through our online forms
Referral information (URLs, search engines, etc.)

This data is only collected when necessary to provide you a service or improve your user experience.

3. Methods of Collection

Information is collected through online forms, email communications, phone calls, or automatically via the use of our website. The use of Google Analytics also involves automated collection of certain browsing data.

4. Use of Information

The collected data may be used to:

Respond to your service or quote requests
Send communications related to your file or our services
Analyze site traffic to improve performance and user experience
Prevent fraud or misuse of our site

5. Consent

By using our site, you consent to our privacy policy. You may withdraw your consent at any time. Upon your first visit, a consent banner allows you to accept or refuse the use of non-essential cookies.

6. Sharing of Information

We do not sell or rent your personal information to third parties. Data may however be shared with trusted partners, such as Google (for Google Analytics), or with our web hosting providers, strictly within the scope of provided services.

These services may be located outside Quebec. In such cases, contractual guarantees are put in place to protect your data.

7. Data Retention

Personal information is kept only as long as necessary to fulfill the purposes for which it was collected, unless legal obligations require longer retention.

8. Security

We implement reasonable physical, technical, and administrative security measures to protect your data against unauthorized access, disclosure, modification, or destruction. Examples include SSL encryption (HTTPS), server protection, and access restrictions.

9. Your Rights

Under Law 25, you have the following rights:

Access your personal information
Correct or update your information
Withdraw your consent at any time
Request deletion of your data, unless prohibited by law

To exercise these rights, please contact us at info@cauden.ca.

10. Cookies

Cookies are small text files saved on your device when you visit our website. We use essential cookies for the proper functioning of the site, as well as analytical cookies (with your consent) to collect anonymous traffic statistics.

You can manage your preferences at any time via our banner or your browser settings.

11. Changes to This Policy

We reserve the right to modify this policy at any time. Any significant changes will be communicated on our site. We encourage you to review this page regularly to stay informed.